Resume
15 Years of Experience
Education & Training
2023
Stanford UniversityArtificial Intelligence Professional Program
The Artificial Intelligence Professional Program is modeled after the Graduate program offered at Stanford University. The program provides rigorous coverage of machine learning, natural language processing, reinforcement learning, and other modern AI techniques.
Courses:
2006
Al-Quds UniversityBachelor's degree in Computer Science
The mission of Al Quds University is to equip students with the necessary tools to overcome overwhelming challenges and to shape a successful future. This is made possible through the promotion of academic research and professional excellence. Find more info at Computer Science Department.
Experience
Oct 2019 - Current
New RelicSr. Enterprise Integration Engineer
- Spearheaded the design and implementation of advanced integrations API Lead, Pub/Sub, point-to-point, and Batch processing architectures.
- Enhanced data accuracy by implementing business rules and requirements within the integration.
- System integration and automation of business processes, such as Lead Management, Order-to-Cash (OTC), Quote-to-Cash (Q2C), Configure-Price-Quote (CPQ).
- Reduced system downtimes by improving monitoring and alerting capabilities.
- Engineered robust integrations across departments, aligning with organizational OKRs to boost operational efficiency.
- Designed and implemented critical system integrations to support the scaling of business operations and facilitated seamless data flow across platforms.
- Played a key role in implementing and deploying key integrations with new Salesforce and Marketo instances, contributing to data migrations and improving data workflows.
- Collaborated with Product, Marketing, and Sales teams to simplify and coordinate go-to-market (GTM) strategies through technical solutions, enhancing pipeline expansion and conversion rates.
- Designed and implemented integrations to support the switch to new consumption pricing models and buying programs, ensuring seamless flow of customer data, supporting the organization's revenue growth and customer adoption strategies.
- Supported initiatives to automate low-value account signups and renewals, enhancing the self-serve commerce experience and reducing manual intervention by Finance and Renewals teams.
- Contributed to maintaining high system reliability and performance standards, crucial for keeping service availability above the industry benchmark of 99.9%.
- Cultivated a DevOps culture by migrating Jenkins to Docker and automating deployment through a code-first approach, reducing deployment times from hours to minutes through CI/CD best practices and fostering continuous learning.
Technology: Pub/Sub, batch processing, point-to-point integrations, Mulesoft, Workato, Salesforce, Netsuite, Xactly, Zuora, Marketo, Boomi, Docker, Java, Groovy, Jenkins, Snowflake, RDS, AWS
Feb 2017 - Oct 2019
Providence Health & ServicesSoftware Developer III
Led the automation of EDI 834 (Change) transactions within the enrollment platform, reducing manual data entry by 80% and significantly boosting user satisfaction through persistent and accurate data retention. This automation substantially decreased the need for hiring and training contractors during open enrollment periods, resulting in significant cost savings and enhanced operational efficiency.
Technology: Mulesoft, Informetica, RESTFul APIs, C#, Pub/Sub, SQL, BizTalk
Nov 2014 - Feb 2017
Prolifiq SoftwareSoftware Developer
- Implemented the client REST APIs to support a company-wide initiative aimed at deploying our products across multiple platforms—mobile, tablets, and PCs—enhancing accessibility for pharmaceutical sales representatives in the field. This development significantly elevated system efficiency and strengthened key partnerships with Fortune 500 companies such as Pfizer, AbbVie, and Bristol-Myers Squibb
- Played a pivotal role in the development and enhancement of an internal client configuration management system. My contributions were instrumental in elevating the system's customization capabilities, allowing for a more tailored client experience. This work substantially reduced setup times, streamlining the onboarding process for new clients and facilitating a more efficient, client-centered approach to service delivery.
Technology: RESTFul APIs, C#, TypeScript, SQL, Jenkins, Git
Mar 2012 - Nov 2014
Transim TechnologySoftware Developer
Successfully developed and launched end-to-end critical projects based on a three-tier architecture, such as:
- Toshiba Web Simulator: an innovative web simulator that allows engineers to dynamically analyze devices with customizable parameters, significantly reducing the time spent on manual data review. The platform features intuitive performance curve visualization and condition-based product filtering, enhancing user experience and decision-making efficiency.
- Panasonic Industrial Product Selector: Led the creation of a user-friendly product selector tool that employs step-by-step guidance, wizard assistance, and parametric search to swiftly direct end-users to the optimal products for their applications, improving customer satisfaction and engagement
- Richtek Designer: Orchestrated the development of a comprehensive tool that enables users to identify suitable parts through input specifications like voltage and current. Integrated simulation and calculator tools confirm part performance prior to final steps in the design process, culminating in a detailed bill of materials and summary report, thereby streamlining the product selection and verification process.
Technology: Web Services, C#, Python, RESTFul APIs
Feb 2010 - Mar 2012
YesmailWeb Developer
Successfully designed and deployed more than 50 dynamic, personalized marketing websites and email campaigns, significantly enhancing online engagement and customer outreach.
Sep 2009 - Feb 2010
Global Market ExposureFull-Stack Developer
Engineered a custom content management system (CMS) with Zend framework and MySQL, enhancing content management efficiency.
May 2008 - May 2009
Yellow PagesLead Web Developer
- Oversaw the integration of cutting-edge web technologies and frameworks to create scalable, secure, and high-performing digital solutions, staying ahead of industry trends.
- Collaborated closely with cross-functional teams, including UX/UI designers, product managers, and stakeholders, to define project scopes, timelines, and deliverables, ensuring clear communication and alignment across departments.
Jul 2006 - May 2008
A-to-ZFull-Stack Developer
Engineered end-to-end solutions for diverse client projects, from initial concept through deployment, leveraging a wide range of front-end and back-end technologies to deliver highly functional, responsive websites and applications tailored to client needs and marketing strategies.